Client Services Manager - Fund Services

Client Services Manager - Fund Services - Banking 📍 London (3 days onsite) 💰 £650 per day - UMB 📄 9‑month contract We are seeking an experienced Client Service Delivery Manager to support key, established client relationships within a leading global financial services environment. This is a senior, client-facing role focused on end-to-end service delivery across multiple operational areas, including fund administration, transfer agency, and fund accounting. The position sits within a well-established, high-performing team and offers exposure to complex client environments and senior stakeholders. The Role You will act as a senior point of contact for service delivery, overseeing the coordination of internal teams and ensuring a consistent, high-quality client experience. Key responsibilities include: Managing overall client service delivery across multiple business lines Acting as an escalation point for client issues, ensuring timely resolution Overseeing multiple concurrent service matters and driving them through to completion Coordinating cross-functional teams to ensure alignment and delivery consistency Building strong relationships with senior client stakeholders Supporting service reviews, monitoring delivery performance, and identifying areas for improvement Maintaining oversight of ongoing client activity to proactively mitigate risk and prevent escalation What We're Looking For Strong experience within financial services, ideally within client service, operations, or service delivery Broad understanding of fund administration, transfer agency, and/or fund accounting Experience operating in a client-facing role with senior stakeholder interaction Proven ability to manage complex service environments and multiple priorities Confident handling of escalations and challenging client situations Excellent communication, coordination, and stakeholder management skills Ability to work collaboratively across teams and bring together different areas of the business What You'll Bring A pragmatic and solutions-focused approach to client service delivery Strong relationship-building skills and professional credibility Ability to operate effectively in a fast-paced, evolving environment A collaborative mindset and the confidence to engage at senior levels Why Apply Opportunity to work within a stable, experienced, and collaborative team Exposure to complex, high-value client relationships Broad, end-to-end oversight across multiple service lines A role with meaningful impact on client experience and delivery outcomes