1st Line Support Technician

Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £35,000 We’re working with a market-leading organisation within the automotive and telematics space, seeking a Technical Support Advisor to join their growing team. This is an excellent opportunity to join a business with cutting-edge technology, strong industry partnerships, and a clear focus on employee development and wellbeing. Responsibilities Provide 1st line technical support to customers, resolving queries or escalating where required Manage inbound/outbound calls and case workloads in line with SLAs Investigate and identify root causes of installation or product issues Support third-party installers and internal stakeholders with technical queries Accurately log all interactions via Salesforce CRM Build strong relationships across customers, installers, and internal teams Contribute to improving customer experience and reducing complaint volumes Key Experience Proven background in auto electrical, vehicle diagnostics, or similar technical environment Experience in a technical support or helpdesk position Strong problem-solving skills with the ability to diagnose faults Confident communicator, both written and verbal Experience using CRM systems (Salesforce desirable) Ability to manage multiple cases and meet deadlines Package Salary up to £35,000 Hybrid working (3 days onsite, 2 from home) Strong focus on employee wellbeing and development Opportunity to join a market leader in a growing sector Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £35,000