Customer Service Advisor

Customer Service Advisor Location: Worcester - Office Based Hours: Full Time Contract: Temporary Salary: £12.66ph Four Squared Recruitment are currently recruiting for a Customer Service Advisor to join a friendly and supportive team. This role is ideal for someone who enjoys helping people, thrives in a fast‑paced environment, and takes pride in delivering a high standard of service. As a Customer Service Advisor, you will be responsible for providing professional, efficient, and courteous support to customers across multiple channels, ensuring queries are resolved promptly and accurately. Key Responsibilities: Acting as the first point of contact for customer enquiries via phone, email, and/or face‑to‑face Handling a high volume of queries while maintaining excellent service standards Resolving customer issues and complaints in a calm and professional manner Accurately updating customer records and internal systems Providing clear and accurate information about products/services Escalating complex issues where appropriate Working closely with colleagues and other departments to ensure a seamless customer experience Adhering to company policies, procedures, and data protection requirements About You: Previous experience in a customer service or customer‑facing role is desirable Strong verbal and written communication skills A positive, professional, and empathetic approach Ability to remain calm under pressure and manage challenging conversations Good organisational skills and attention to detail Confident using IT systems and standard office software Reliable, punctual, and a strong team player What We Offer Full training and ongoing support Opportunities for career development and progression A supportive and inclusive working environment If you’re passionate about delivering outstanding customer service and are looking to join a company that values its people, we’d love to hear from you. To apply, please submit your CV to (url removed)