Housing Lettings Officer

Cloch’s vision is to deliver homes and services that exceed customer expectations, and the role of Housing Officer is central to achieving this. As part of our Housing and Communities team, you will play a key professional role in delivering high‑quality, consistent and customer‑focused housing services across Inverclyde. You will take lead responsibility for a defined patch of housing stock and a caseload of tenants, acting as a visible and trusted presence within the community and working proactively to sustain tenancies, manage risk and maintain safe, well‑managed neighbourhoods. You will work closely with Assistant Housing Officers, the Housing Manager and colleagues across Community Support and Property Services, leading a broad range of housing management activities, including: Tenancy & Income Management: managing rent accounts across a defined patch, preventing arrears through early intervention, agreeing repayment arrangements and progressing proportionate recovery and legal action where required. Anti‑Social Behaviour & Enforcement: leading the investigation and management of ASB and tenancy breach cases, balancing tenancy sustainment with firm, proportionate enforcement to protect communities. Estate & Neighbourhood Management: maintaining standards through estate inspections, addressing environmental and neighbourhood issues, and taking action where tenancy conditions or safety concerns arise. Allocations & Voids: providing professional oversight of allocations, supporting tenancy sign‑ups, applying judgement in higher‑risk or complex cases, and contributing to reducing void loss. Casework & Partnership Working: managing complex and high‑risk cases, working closely with internal teams and external agencies to support tenancy sustainment, safeguarding and positive outcomes. This is a two-year fixed term, part‑time (14 hours per week) job‑share post with a salary of £42,707–£46,895 (Grade 7, pro rata), hybrid working arrangements, 8 weeks’ annual leave (pro rata), family‑friendly policies, SHAPS pension scheme and a strong focus on wellbeing. The full job description and person specification for the post can be found within our recruitment pack, held on our website, under current vacancies. It’s an exciting time to join Cloch Housing Association as we continue to strengthen our services and support communities across Inverclyde. Guided by our values - Be Better, Be Kind, Be Responsible, Be Positive - we foster a supportive and collaborative culture where professional judgement is trusted, learning is encouraged and continuous improvement is part of everyday working life. We are proud of the professionalism and commitment of our Housing and Communities team and remain focused on delivering services that make a meaningful difference to tenants and neighbourhoods. Live our values through your day‑to‑day approach to housing management Shortlisted candidates will be invited to attend a competency‑based interview with the Director of Customer Services & Communities and the Housing Manager. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and meet the essential criteria will be offered an interview.