Ecommerce Customer Service Advisor

Michael Page have partnered with a reputable retail business in Wakefield the organisation are looking for a Ecommerce Customer Service Advisor to join their team on a permanent basis to start asap due to expansion. This would be an exceptional opportunity for someone that would like to join an organisation that are experts in their market have a fantastic reputation for client care and provide excellent training and development! Client Details Michael Page have partnered with a reputable retail business in Wakefield the organisation are looking for a Ecommerce Customer Service Advisor to join their team on a permanent basis to start asap due to expansion. This would be an exceptional opportunity for someone that would like to join an organisation that are experts in their market have a fantastic reputation for client care and provide excellent training and development! Description As a Ecommerce Customer Service Advisor you will be working within a team to provide support to customers through a range of platforms such as livechat, email, social media and marketplace channels. You will be handling a range of queries taking full ownership from first contact through to resolution. When required will be processing credits, refunds and replacements and will closely with warehouse and supply chain teams to ensure a seamless order process. The role will offer lots of variety will be analysing data identifying trends alongside recurring issues and opportunities for process improvement. If you are passionate about helping and supporting customers thrive in busy environments please apply now! Profile Previous customer service experience this could be from a range of backgrounds Strong communication skills verbal and written A confident communicator over the telephone and in person Personable and professional able to build good working relationships An excellent team player Job Offer Salary of up to £28000+ reputable retail business in Wakefield+ full training provided+ excellent progression and development+ fantastic on site facilities and environment+ lovely team and culture+ no shift patterns+ exceptional benefits package+ huge discounts of whole product range+ immediate interview