Customer Service Representative

Customer Service Representative Permanent contract Surrey 9am - 6pm or 8am - 5pm Salary: £26,000 + bonus The company: A well?established financial services organisation, this business focuses on supporting with a range of solutions. It is known for its high standards of service, long?term stability, and commitment to responsible lending. With a strong values?led culture, the organisation prioritises trust, personal service, and sustainable growth. Due to growth, they are looking for a superstar Customer Service professional to join their team. What You'll Be Doing: Handle inquiries with confidence. Whether over the phone, email or live-chat, ensuring every customer feels heard and supported. Stay up to date with all our offerings and provide accurate information without giving financial advice. Investigate lost accounts, process ISA transfers, and support mortgage arrears operations. Handle administrative amendments, prepare customer correspondence, and review reports to maintain accuracy.What's in it for you? Be part of a supportive and friendly team Gain valuable experience in financial services Enjoy varied tasks that keep every day interesting Develop your expertise in mortgages and savingsIf you thrive in a fast-paced environment and love delivering exceptional customer service, we'd love to hear from you! Brook Street NMR is acting as an Employment Agency in relation to this vacancy