Voice Support Engineer

Voice Support Engineer London Upto 40K per annum We're looking for a Voice Support Engineer to join our client supporting banks, hedge funds, and brokers across the City of London. The Role: * Providing 1st & 2nd line technical support to clients * Troubleshooting and resolving technical issues efficiently * Supporting and monitoring firewall infrastructure (Juniper or similar) * Working with voice trading systems (dealer boards, turrets, voice recording) * Collaborating with engineers and assisting with account management * Delivering excellent customer service via phone and onsite when required You: * Fluent French speaker * Strong communication and problem-solving skills * Interest in networking & voice technologies * Knowledge of SIP, Wireshark, IP networking * Familiarity with trader voice systems (highly desirable) * Exposure to VMware, Cisco, or firewall technologies is a plus * CCNA/CVOICE or similar certifications (advantageous) What you get: * Full training on trading floor voice systems * Work with leading financial institutions * Clear progression opportunities * Supportive and collaborative environment REF: G01 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies