Customer Care Executive

Customer Care Executive Full-Time; Monday- Friday Description Our client is a Reputable, family run business based in Hook, UK. They design and manufacture quality lighting solutions for the automotive industry. As they embark on a journey of growth, they are seeking a Customer Care Executive to join their team. As Customer Care Executive you will provide a world class level of customer care that cements lifelong partnerships by thinking like the customer, being an ambassador and going the extra mile Responsibilities: Act at all times in the best interests of the customer and giving genuine advice. Dealing with any incoming enquiries. Process sales orders Manage the customer care inbox Create customer case numbers Following cases through to a meaningful and mutual close in a timely manner. Ensuring account managers are informed of cases that need escalating. Send accurate order confirmations Keep customers updated on order/delivery updates Fielding all new enquiries straight to Business Development for qualifying Taking forward all orders from the Business Development Team and ensuring the customer is looked after from point of order onward Notify the appropriate Manager or Team Leader of any issues. Requirements Customer mindset Excellent phone manner - polite, friendly, confident to ask questions Be able to cope in a crisis/able to deal with issues thrown at them Be proactive and willing to jump in A team player Be able to cope with fast paced and ever growing/changing list of prioritiesBenefits Salary- £30,000-£35,000. Inclusion on company bonus scheme Access to Lifeworks perks scheme, Free lunch and snacks, Fresh coffee, 25 days holiday plus bank holidays