Commercial Account Handler

Commercial Account Handler London 35k to 50k DOE + bonus Must have previous experience An established insurance brokerage is seeking an experienced Commercial Account Handler to join its professional and client-focused team. This is an excellent opportunity for an individual with strong technical insurance knowledge and a passion for delivering exceptional service to Commercial clients. The Role of the Account Handler The Commercial Account Handler will play a key role in supporting a portfolio of Commercial clients, acting as a primary point of contact and ensuring insurance arrangements are managed accurately and compliantly. The role requires strong attention to detail, excellent communication skills, and a solid understanding of Commercial insurance products and regulations. Key Responsibilities * Build and maintain strong relationships with Commercial clients * Act as the main point of contact for client enquiries, renewals and mid-term adjustments * Provide tailored advice based on clients’ insurance needs and risk profiles * Manage policy documentation, endorsements and certificates with a high level of accuracy * Liaise with underwriters to negotiate and secure appropriate coverage terms * Analyse risk exposures to identify gaps and opportunities for improved coverage * Ensure all policies comply with industry regulations and contractual obligations * Maintain accurate and well-organised electronic client files using Acturis * Prepare reports and insurance portfolio reviews for clients * Identify opportunities for cross-selling and upselling insurance products * Conduct peer quality checks to minimise errors and maintain compliance standards * Keep up to date with industry developments, regulatory changes and best practices Experience & Skills Required for the Account Handler * Strong knowledge of Commercial insurance products * Good understanding of underwriting principles and industry regulations * Proven experience using Acturis insurance software (or smila) * Proficiency in Microsoft Office Suite * Excellent communication and interpersonal skills * Strong attention to detail and organisational ability * Ability to work collaboratively with colleagues and stakeholders * Professional, ethical and compliance-focused approach What’s on Offer to the Account Handler * A supportive and collaborative working environment * Exposure to a varied Commercial client portfolio * Ongoing training and professional development * A role offering stability, responsibility and career progression This position is ideal for a Commercial Account Handler seeking to develop their career within a respected brokerage environment that values quality, accuracy and client service