Housing Options Officer

Key Responsibilities * Deliver a customer‑focused homelessness prevention service, providing effective solutions to residents at risk of homelessness. * Assess and manage the Council’s statutory duties under the Homelessness Reduction Act 2017, Housing Act Parts VI & VII, Localism Act 2011, Code of Guidance and relevant case law. * Offer clear advice on housing options, the Allocations Policy, tenancy law, and welfare benefits. * Manage a varied caseload, ensuring all possible prevention pathways are fully explored. * Respond promptly to written and verbal housing enquiries from residents, partner agencies and internal teams. * Develop and maintain Personal Housing Plans in line with statutory requirements. * Conduct home visits, investigate housing applications, attend case conferences, and represent the service at MARAC and Domestic Abuse meetings. Requirements * Experience in homelessness or housing advice casework. * Strong knowledge of housing legislation, landlord/tenant law, and welfare benefits. * Flexible approach, with the ability to work outside normal hours when required. * A customer‑focused approach and excellent communication skills. * Basic DBS (required)