Logistics Coordinator

Logistics Coordinator (Days) Location: Redditch Salary: Up to £32,000 per annum (depending on experience) + 10% shift allowance Hours: 44 hours per week Shift Pattern: 4 on / 4 off (06:00 – 18:00), including weekends Job Type: Permanent Training: Monday–Friday, 08:30–17:00 (initial 6–8 week training period) About the Role We are currently recruiting for a Logistics Coordinator (Days) to join a fast-paced and time-critical transport operations team within a well-established logistics environment. This is a key coordination role responsible for managing urgent transport movements across the UK and Europe, ensuring efficient delivery solutions and excellent customer service at all times. You will work on a structured shift pattern following an initial training period, during which you will work standard weekday office hours to build knowledge of systems, processes, and operations. This is a fully office-based role and hybrid working is not available. Key Responsibilities * Handle customer enquiries and orders via phone and email, inputting details into internal systems * Book, track, and manage time-sensitive shipments * Provide quotations for UK and European transport solutions * Deliver high levels of customer service with regular job updates * Source and coordinate transport suppliers for appropriate solutions * Manage urgent and escalation-based transport requirements * Obtain and process key documentation (PODs, purchase orders, references, etc.) * Close job files accurately and ensure system records are fully maintained * Review routing and supplier options to maximise cost efficiency and profitability * Maintain communication with warehouse and operational teams * Ensure all jobs are completed and checked prior to invoicing * Maintain system accuracy and complete required housekeeping tasks * Manage workload priorities to meet strict deadlines * Escalate issues where required to ensure timely resolution * Support KPI monitoring and reporting About You The successful candidate will have: * Previous experience in logistics, freight forwarding, transport planning, or a similar role * Strong understanding of European transport operations (essential) * Excellent communication and customer service skills * Strong IT skills including MS Office, email, spreadsheets, and databases * Ability to multitask and prioritise in a fast-paced environment * High level of accuracy and attention to detail * Ability to remain calm and focused under pressure * A proactive, “can-do” attitude with strong problem-solving ability * Ability to work effectively within a team and independently Desirable: * CPC qualification (advantageous but not essential) What’s on Offer * Salary up to £32,000 (depending on experience) + 10% shift allowance * Structured shift pattern (4 on / 4 off) for work-life balance * Full training provided (6–8 weeks, Monday–Friday office hours) * 25 days holiday plus bank holidays * Option to purchase additional annual leave