Customer Training Manager

An opportunity has arisen for an experienced Customer Training Manager to lead a specialist training function within a highly technical, engineering led environment.

This role is ideal for someone who enjoys combining people leadership, operational oversight and technical training strategy in a fast paced, high accountability setting.

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

The role

You will take ownership of a customer training function, leading a team of instructors and ensuring the design, delivery and continuous improvement of training programmes for both internal teams and external customers.

This is a hands on leadership role where you will balance team development, operational planning and strategic oversight.

Key responsibilities

• Lead, coach and develop a team of technical instructors (c.6–7 direct reports)
• Oversee the full training lifecycle – design, delivery, certification and evaluation
• Manage training schedules, resources, and course planning to meet business demand
• Implement and track KPIs, processes and performance measures
• Drive continuous improvement across training programmes and methodologies
• Manage stakeholder relationships, including internal teams and external customers
• Oversee resource planning, succession planning and recruitment activity
• Ensure compliance with health & safety and operational standards
• Contribute to commercial training proposals and customer feedback loops

What they’re looking for

• Proven experience leading a training team, function or operation
• Strong background in planning, scheduling and delivering structured training programmes
• Experience managing processes, KPIs and operational performance
• Confident people leader xwzovoh with experience across coaching, development and performance management
• Comfortable working in a technical or engineering-led environment (highly advantageous)
• Commercial awareness with the ability to balance customer needs and business priorities

Why consider this role?

• Opportunity to shape and lead a critical customer-facing training function
• Blend of strategy and hands-on leadership
• High-impact role with visibility across the business
• Stable, well established organisation with strong technical credibility