Customer Service Executive

Customer Service Executive Based Heathrow £30,784 plus overtime To work as part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week. This is an exciting customer facing role, looking after customers, and becoming an integral member of a highly motivated and friendly team. Essential Responsibilities * Provide excellent Customer Service for both internal and external customers. * Ensure customer expectations are managed proactively. * Complete standard processes efficiently * Deal with customers face to face to deliver good service and encourage repeat business. * Investigate customer problems, queries escalating as appropriate and take actions to achieve a successful outcome. * Complete daily administrative work as required both accurately and on a timely basis. * Maintain a safe clean working environment in line with health and safety requirement. * Work as part of a team and adopt a flexible approach to increase and maintain quality of service. * Provide accurate information to customers. * Qualify potential customers and manage risk. * Contribute to an ongoing positive team environment. * Undertake additional work as required to meet and exceed the expectations of the customer. Qualifications/Requirements * Attention to detail. * A calm and analytical approach to problem solving. Excellent communication and interpersonal skills with the ability to work effectively with people at all levels of the organisation. * Ability to quickly identify and prioritise issues, create solutions and meet deadlines. * Ability to work under pressure. * Ability to build strong relationships with internal teams and external customers. * A full driving licence that must have been held for at least 2 years