Collections Agent

Anderson Knight is recruiting a Collections Agent on behalf of a well-established organisation. This role is ideal for someone who is confident speaking with customers, enjoys problem-solving, and is able to handle sensitive conversations with empathy. T hose with strong customer service experience will be considered, although experience within financial services or a collections environment would be an advantage. Location: Finnieston (Hybrid after training) Salary: £26,000 Hours: 35 per week Rotational shifts + 1 in 4 weekend cover (Day off in lieu) 8am-4pm (3 weeks) and 12pm-8pm (1 week) Key Responsibilities • Contact and support customers who have fallen behind on payments, ensuring conversations are handled professionally and with care. • Carry out inbound and outbound calls to understand customer circumstances and agree sustainable repayment plans. • Complete income and expenditure assessments to determine affordable solutions. • Maintain accurate records of all customer interactions and decisions. • Work towards individual and team performance targets while ensuring fair customer outcomes. What We’re Looking For • Strong customer service skills, with the ability to build rapport and manage sensitive discussions. • Previous collections / financial services experience (preferred, not essential). • Good communication skills and a calm, supportive approach. • Strong attention to detail and ability to follow processes. • A positive attitude and willingness to learn. Benefits • 33 days holiday (including public holidays) • Additional birthday leave • Discretionary bonus scheme • Up to 15% pension contribution • Private medical insurance & eyecare support • Hybrid working after training/probation If you are customer-focused and looking to develop your career within a supportive team, please send your CV in confidence to apply