Customer Support

Peopleforce Recruitment for a Customer Contact Specialist in Abingdon for one of our long-standing healthcare partners. This company provides workplace health services by supporting employers monitor employee health, identify risks, and keep workplaces safe using testing and health data. You’ll work as a Customer Service Specialist in the Occupational Health team in Abingdon. Your main job is to: * Help customers book health services * Answer questions (by phone and email) * Make sure everything runs smoothly and on time You’re basically the first point of contact for customers and play a big role in their overall experience. What you’ll do * Answer customer queries clearly and professionally * Book appointments/services and guide customers through the process * Organise clinic schedules and make sure appointments are set up correctly * Work with external providers to deliver services on time * Coordinate with internal teams (like clinical and lab teams) * Follow processes and hit targets (KPIs/SLAs) * Do admin tasks to support operations What they’re looking for * Good communication skills (written and spoken) * Some customer service experience (preferred, not essential) * Comfortable using IT (Word, Excel, Outlook) * Salesforce experience is a bonus * Good at problem-solving and managing workload * Customer-focused and organised Key qualities * Customer-focused – you care about giving great service * Proactive – willing to improve processes * Results-driven – able to meet targets * Supportive – work well with others * Reliable – contribute to long-term success