Salesforce Service Cloud Administrator - Contract

Salesforce Service Cloud Administrator - Contract

Travel Client

£250-£275 per day - Outside IR35

London, 2 days per week in office

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

This contract opportunity offers the chance to take real ownership of Service Cloud within a busy customer service environment. The focus is on hands-on delivery, removing friction from contact centre processes and using Salesforce automation to improve how customer service teams work day to day.

The Company

They are a large, consumer-facing organisation with a strong focus on customer experience and operational efficiency. Salesforce sits at the heart of their customer service operation, supporting high-volume contact centre teams. The environment is delivery-focused, collaborative and driven by business demand for faster, smarter outcomes.

The Role and Deliverables

• Act as a Service Cloud subject matter expert, supporting and enhancing a complex contact centre setup.
• Deliver specific automation-led projects, reducing manual tasks across customer service workflows.
• Build and optimise Flows, automations and prompts to support call handling and post-call wrap-up.
• Implement and configure Einstein for Service and or Agentforce for Service, including prompt-driven use cases.
• Support integrations between Salesforce and a bespoke external booking and task management system.
• Work closely with customer service stakeholders to design practical, scalable solutions.

Your Skills & Experience

• Deep, hands-on expertise in Salesforce Service Cloud within contact centre or customer service environments.
• Strong experience building Flows, automations and prompt-based solutions using click-first approaches.
• Practical knowledge of Einstein for Service and or Agentforce for Service in live service use cases.
• Proven background working directly with contact centres, call-centres or customer service teams as core stakeholders.
• Experience supporting CTI-related processes such as call-handling, transcripts and wrap-up activities.
• Salesforce Service Cloud certification or equivalent demonstrable capability. xwzovoh

How to Apply

If you are a Service Cloud specialist who thrives in contact centre environments and enjoys delivering tangible automation improvements, apply now to discuss this contract in more detail.