Regional Service Engineer

Company Description

StrongPoint ALS is a prominent main contractor specialising in fit-outs, refurbishments, deployments, maintenance, automation and robotics for some of the largest grocery retailers across the UK and EU. With a core expertise in nationwide rollouts of cutting-edge retail technology and complete store transformations, we ensure seamless execution and high-quality services. As part of the StrongPoint Group, a leading grocery retail technology company, StrongPoint ALS contributes to creating smarter stores and enhancing the shopping experience while optimising online grocery operations.

Do you have the following skills, experience and drive to succeed in this role Find out below.

About the Role

As a Regional Service Engineer, you will play a key role in ensuring the reliability and performance of a wide range of systems, including Cash Tube Systems, VenSafe, AutoStore, DRS, Electronic Shelf Labels (ESL), Self Checkouts, Checkouts, Lockers.

This is a field-based role covering Bedford / Luton and surrounding areas combining planned maintenance, reactive support, and continuous system improvement.

Key Responsibilities

• Planned Maintenance

Deliver scheduled maintenance across all assigned systems

Carry out proactive inspections to reduce downtime

Maintain accurate service records and logs

• Reactive Support

Respond quickly to system faults and breakdowns

Diagnose issues and deliver effective repairs

Escalate complex technical problems when required

• System Performance & Improvement

Monitor system efficiency and identify optimisation opportunities

Perform upgrades, modifications, and enhancements

Ensure full compliance with safety and operational standards

• Cross-Functional & Customer Support

Support wider business units with technical expertise

Provide on-site guidance and basic training to customers/site teams

• Reporting & Documentation

Produce clear, accurate service reports after every visit

Document actions, findings, and recommendations professionally

Working Pattern

Rotating weekly structure:

Days: Monday–Friday

Nights: Sunday–Thursday

With some flexibility required for emergency response and operational needs.

What We’re Looking For

Strong technical and problem-solving skills

Experience in field service or electromechanical systems (preferred)

Ability to work independently and manage workload effectively

Customer-focused approach with clear communication skills

Willingness to learn and support new technologies

What We Offer

• High level of autonomy in your day-to-day role
• Company vehicle, tools, and equipment provided
• Full training on all supported systems and technologies
• Ongoing technical development and upskilling opportunities
• Structured shift pattern supporting work-life balance
• Financial and wellbeing platforms and support
• Company pension scheme and competitive time off provisions
• Enhanced sick pay and family leave
• Supportive network and strong engineering team culture
• Opportunity to work with cutting-edge retail and automation technologies
• Exposure to a wide and diverse range of technical systems

If you’re an experienced engineer who enjoys working across a varied technology landscape, takes pride in delivering reliable service, and is looking for a role with autonomy, responsibility, and progression, we’d love to hear from you.