Customer Support Advisor

Customer Support Advisor Stone, Stafford Full-Time | 37.5 hours per week - (Hybrid working available) £26,230 per annum Looking for a role where you can make a real difference to lives every day? MPJ Recruitment are delighted to be partnering with a well-established, family-run Enforcement and Debt Recovery Agency who have been supporting clients across England and Wales since 1993. With decades of expertise in debt recovery, commercial rent arrears, local taxation enforcement, and High Court enforcement, this organisation has built a reputation for professionalism, fairness, and positive results. Now, they're looking for a motivated and empathetic Customer Support Advisor to join their growing team. The Role As a Customer Financial Support Advisor, you'll handle a variety of customer interactions across phone, email, and live chat. You'll work collaboratively with colleagues to deliver fair, compliant, and solution-focused outcomes.What You'll Be Doing: Managing inbound and outbound customer communications Negotiating affordable and sustainable repayment plans Providing empathetic, tailored support to customers Ensuring full compliance with regulatory and client requirements Keeping accurate, up-to-date records across internal systems Working closely with your team to continuously improve service standardsWorking Hours Monday to Friday across rotating shift patterns: 08:00am - 16:30pm 09:30am - 18:00pm 12:00pm - 20:00pmPlus the occasional Saturday paid as overtime (08:00am - 14:00pm) What's in It for You? Hybrid working model (3 days office / 2 days home after successful probation) 33 days annual leave (including bank holidays) Mandatory office closure between Christmas and New Year Comprehensive two-week induction and training programme Company pension scheme Company sick pay Mental health champions and well-being initiatives Free onsite parking Regular social events and casual dress daysIf you're looking for a stable, supportive employer where your contribution matters, we'd love to hear from you. Click Apply today to take the next step in your career