Customer Service Executive

Job Title: Customer Service Executive

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Location: Inverness
Salary: £24,500 - £25,000 per annum
Job Type: Permanent & Full time (35 hours per week)

Key Responsibilities

Respond to customer enquiries via phone, email and web chat, understanding their needs and recommending suitable services.
Guide customers through the onboarding process, including scheduling installations and setting up accurate customer accounts.
Manage and maintain your customer pipeline while meeting service and performance targets.
Provide ongoing support to customers who may need additional assistance before their service is fully operational.
Work collaboratively with internal teams such as Finance and Field Engineering to ensure a smooth customer experience.
Assist with responding to customer queries and interactions across social media channels where required.

Requirements

Essential

Previous experience in a call centre or office-based customer service role.
Strong communication skills and a customer-focused approach.
Ability to manage multiple enquiries while maintaining a high standard of service.
Comfortable working as part of a team to achieve shared goals.

Desirable

Experience within utilities, telecommunications or a similar service led industry.

Whats on Offer

Salary: £24,500 - £25,000 per annum
Benefits: Company benefits package including holiday and pension
Working pattern: 35 hours per week, including some early evening shifts (up to 8pm) and occasional Saturdays (9am5pm, approximately 1 in 3)
Career development: Opportunity to grow within a supportive and expanding organisation

About You

Friendly, approachable and naturally customer focused.
A strong communicator who enjoys helping people and solving problems.
Organised, proactive and able to manage tasks efficiently in a fast paced environment. xwzovoh

Apply Now

For more information, contact Lauren at Global Highland.