Mortgage Administrator

Description: Mortgage Administrator £30,000 - £35,000 Basic Salary depending on experience Mon-Fri 9am-5pm Possibility of hybrid working after probationary period (subject to ability) - min 3 office days and max 2 WFH days - this will be at the discretion of our client on an individual basis Pension Career & Growth Opportunities Flexible working hours Mentoring, Coaching and Career Progression Opportunities Mortgage Administrator An exciting opportunity is now available within our Administration department and we are looking to expand our vibrant & rapidly growing team. If you would like to be part of a nationally recognised and award winning company, that is fully committed to creating the best possible customer experience, then this could be the role for you! We are seeking a hardworking and reliable individual with proven experience in the mortgage broking industry, essentially as a mortgage administrator / paraplanner for a multi advisor mortgage brokerage. They must have a positive & enthusiastic attitude with the ability to prioritise client requirements at all times, and have the ability to work and problem solve under pressure. Strong attention to detail and working well within a driven team environment & culture, as well as being empathetic to customers and colleagues, are all essential traits. Mortgage Administrator - Responsibilities: Dealing with incoming calls, emails, post and voicemails, responding to any non-advisory queries in a professional and timely manner and referring any advisory queries to the relevant advisor, following these up with the relevant broker to ensure a response has been issued Liaising with solicitors, lenders, estate agents and brokers to progress mortgage applications efficiently from start to finish Ensure our customer service database is kept up to date and that all information held is accurate Keeping clients & associated parties updated on the status of their application(s), ensuring every step of the customer journey is as clear and stress free for the client as possible Inputting cases onto our system, ensuring all details are accurate and all documents have been received in line with our compliance policies Inputting mortgage/insurance applications accurately and completing suitability reports to send to the client with all required information Mortgage Administrator - Key Skills Required: Experience working in a multi-broker mortgage brokerage is essential Excellent written & verbal communication skills Meticulous with a keen eye for detail Positive & enthusiastic attitude with the ability to prioritise our client’s needs and requirements at all times Ability to work under pressure and problem solve Computer literate and familiarity with Microsoft Office Well organised with excellent time keeping Mortgage Administrator - Key Experience Required: Liasing with lenders to progress cases from application to offer (obtaining updates and relaying this to clients alongside uploading supporting documentation) Liasing with solicitors to progress cases from offer to completion (updating clients on progress and really pushing cases through not just taking notes and passing on) Checking client mortgage offers against illustration originally provided to a high standard and liaising with brokers in regards to any discrepancies Producing and sending suitability letters to clients confirming advice given Dealing with incoming calls/emails and allocating/responding to queries raised Submitting mortgage applications (this is not essential but experience in this would be advantageous) If you are an experienced Mortgage Administrator who meets the above criteria and are seeking an exciting new challenge, then we would love to see your application! Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn