Customer Experience Advisor

Customer Experience Advisor 📍 Warrington, WA3 🔧 Customer-Focused Service Environment 💷 Pay Rate: £12.71 per hour Tudor Employment Agency is proud to recruit a Customer Experience Advisor for a well-established and reputable business based in Warrington. This is an excellent opportunity for someone passionate about customer service, problem-solving and relationship building within a fast-paced, service-led environment. Why Apply? * Full-time temporary role * Monday–Friday working pattern * 40 hours per week * Supportive team environment * Opportunity to develop customer service and commercial skills * Long-term career potential within a growing business About the Role: * Respond professionally and efficiently to all inbound customer enquiries * Ensure 100% customer satisfaction relating to rates, service and invoice queries * Handle service failures in line with company performance standards * Provide professional and timely responses to lift enquiries, minimising service failures where possible * Communicate via multiple channels including phone calls, live chat, text messages, system cases and email, following escalation procedures * Gather and compile information to ensure queries are handled efficiently between departments * Provide rates and quotes, proof of collections, assist with invoice queries and general enquiries * Conduct customer reviews and gather feedback to ensure service satisfaction * Handle complaints and referrals from service centres, calls, website, live chat and social platforms in a professional and effective manner * Build strong relationships with both internal and external customers * Carry out administrative duties including logging queries, booking waste collections, sending welcome packs, customer hub registrations, user support and processing waste transfer notes * Support the sales team by logging and assigning leads, completing contract checks, validating information and assisting with pre-qualification questionnaires * Upsell and cross-sell products and services to support business growth What We’re Looking For: * Previous customer service experience * Confident communicator across multiple platforms * Highly organised with strong attention to detail * Professional, customer-focused and proactive * Ability to build positive working relationships Working Hours: Monday – Friday 8:00am start Total: 40 hours per week #TeamTudor looks forward to hearing from you