Scheduling Coordinator

We’re seeking a highly organised and customer‑focused Scheduling Coordinator to support a smooth journey from customer order through to successful installation. This role combines customer communication, scheduling and operational coordination. You’ll work closely with customers, field engineers and internal teams to improve installation efficiency, reduce lead times and deliver right‑first‑time outcomes. What you will do Guide customers through the onboarding process from order to installation readiness Provide clear, proactive communication via phone, email, SMS and Microsoft Teams Handle pre‑installation queries, escalations and outbound follow‑up calls Complete pre‑siting checks, identifying access issues, risks or missing information Schedule and dispatch work using systems such as Skedulo, Simpler and Appointed Maintain accurate job records, vouchers and booking communications Support engineers and Service Delivery Managers with same‑day (in‑day) queries Help optimise engineer diaries, rosters and capacity Deliver real‑time operational support to field teams and contribute to continuous improvement If you enjoy keeping things running smoothly and delivering excellent customer outcomes, we’d love to hear from you. What you will need Strong organisation, scheduling and coordination skills Clear, confident communication with a customer‑first approach Experience with scheduling, dispatch, CRM or field management systems High attention to detail and accuracy Experience in telecoms, customer onboarding or field operations is advantageous REF-(Apply online only)