Telesales Representative

Ford Fuels is a long-established, family-run supplier of Fuel, Lubricants, and AdBlue, serving both domestic and commercial customers across the region. Alongside our core services, we are also a trusted supplier of competitive fuel card solutions throughout the UK. Ford Fuels prides itself on excellent customer service and a supportive team culture.

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We are looking for a Full-Time Telesales Representative to join our Yate Office.
Benefits: 22 days holiday (plus bank holidays)
Discretionary annual bonus
Company contributory pension
Death in service scheme (2 x annual salary)
Full training and development opportunities
Cycle to work scheme
Employee assistance programme
Eye-care scheme
Retail discounts
Free on-site parking
Hybrid working optional (TBC)
Good public transport link to access depot

About the role:
40 hours per week, Monday Friday
Making outbound calls to current, lapsed and prospectivefuel card customers to retain business or record reasons for lost business using CRM
Gathering customer information to update and maintain marketing lists
Building rapport to gain customer confidence and trust
Providing customer quotations
Handling incoming customer queries via email in a timely manner
Communicating customer trends and feedback internally
Delivering an exceptional level of customer service
General administrative duties as required

About you: The successful candidate will be able to demonstrate the following:

Previous experience within a sales or telesales role
Strong customer service skills
Excellent telephone manner
Strong written xwzovoh and verbal communication skills
Resilient, motivated and confident
Organised with the ability to prioritise your own workload
Good administrative skills and attention to detail
IT literate - capable of working with CRM systems and MS Office
Confident, professional and resilient
Understanding of data protection principles
Live within a commutable distance to the depot based in Yate

If youre enthusiastic, customer-focused and ready to join a friendly and supportive sales team, we would love to receive your application.