Customer Experience Training Manager

Customer Experience, Learning and Development Manager Wednesday–Sunday working pattern (Mon & Tue off) Circa £40,000 (negotiable) Zest4Talent are delighted to be recruiting a Customer Experience and Learning and Development Manager on behalf of a valued, long-standing client within the adventure sports industry. This is an exciting opportunity to join a growing business with an impressive track record and an ambitious 5-year growth plan already underway. If you’re passionate about developing people, thrive in a dynamic, customer-focused environment, and enjoy leading from the front, this could be your ideal next career move. The Role As Customer Experience, Learning and Development Manager , you will lead and deliver a high-quality apprenticeship programme, ensuring apprentices are supported, developed, and set up for success. You’ll play a key role in shaping both the learning experience and the wider team culture. Key Responsibilities * Lead, manage, and develop a high-performing apprenticeship programme * Provide day-to-day leadership, coaching, and performance management to apprentices * Oversee zero-hours customer experience team members, ensuring alignment with operational needs * Champion an outstanding customer journey from arrival through to departure * Work collaboratively with Team Leaders to build a supportive and high-performing culture * Conduct regular 1:1s, set development goals, and support HR and compliance requirements * Partner with the Technical Manager to ensure apprentices meet progression milestones * Liaise with colleges and training providers to ensure timely NVQ completion * Continuously improve operational processes and apprenticeship delivery * Manage apprentice equipment, uniforms, and training resources About You * Motivated, ambitious, and passionate about developing others * Strong organisational and time management skills * A confident leader who builds trust, accountability, and engagement * Energetic and enthusiastic, with a hands-on approach * Background in adventure sports, hospitality, HR, recruitment, or education/training environments * Experience managing apprenticeships, trainees, or work placement programmes is highly desirable * A strong focus on customer experience—hospitality or service-led backgrounds will translate particularly well into this role Why Apply? * Join a fast-growing business with clear long-term plans * Play a pivotal role in shaping future talent * Work in an energetic and unique adventure sports environment * Competitive salary with flexibility depending on experience If this Customer Experience, Learning and Development Manager opportunity sounds like your next step, we’d love to hear from you. Apply now or contact Michelle at Zest4Talent for an initial confidential conversation. About Zest4Talent Zest4Talent is a specialist recruitment agency working on behalf of our clients. We value inclusivity and diversity and are committed to promoting equal opportunities for all candidates. All our consultants are Recruitment & Employment Confederation trained and accredited