Direct Serve Vendor Manager

Job Description Benefits: * Competitive salary package (DOE) * Strong development and progression opportunities * Exposure to a national logistics network * Supportive and collaborative working culture * Opportunity to influence strategic delivery performance The Company: We are partnering with a well-established UK organisation operating within the manufacturing and distribution sector, with a strong focus on customer-led logistics and continuous operational improvement. This is an excellent opportunity to join a business that is investing heavily in its UK home delivery and last-mile capability, where innovation, performance, and service excellence are central to everything they do. The successful Direct Serve Vendor (DSV) Manager will play a key role in shaping the future of direct-to-home logistics across the UK. Working Hours: Full-time, Monday to Friday (occasional flexibility required depending on operational needs) Job Description: The Direct Serve Vendor (DSV) Manager is responsible for leading and optimising all UK direct-to-home logistics operations. The Direct Serve Vendor (DSV) Manager will ensure efficient, cost-effective, and customer-focused delivery performance across the full last-mile network. The Direct Serve Vendor (DSV) Manager will develop and implement logistics strategies aligned with wider business objectives, ensuring high standards of service delivery and operational excellence. A key part of the Direct Serve Vendor (DSV) Manager role will be managing relationships with third-party carriers and delivery partners, including contract negotiation and performance management. The Direct Serve Vendor (DSV) Manager will monitor key performance indicators such as on-time delivery, cost per drop, delivery accuracy, and customer satisfaction, driving continuous improvement across all areas of the operation. In addition, the Direct Serve Vendor (DSV) Manager will utilise logistics systems and data analytics to improve route planning, scheduling, and overall efficiency. The Direct Serve Vendor (DSV) Manager will also lead and develop a small operational team, promoting accountability, performance, and a strong service culture. Compliance with UK transport regulations, health & safety standards, and internal policies will also sit within the Direct Serve Vendor (DSV) Manager remit. Skills & Experience: * Proven experience in logistics, transport, or last-mile/home delivery operations * Strong knowledge of UK distribution and transport networks * Experience in carrier management / 3PL / third-party logistics * Strong analytical skills with experience using KPI-driven reporting * Excellent stakeholder management and negotiation skills * Leadership experience within an operational logistics environment * Experience in D2C, e-commerce, or direct delivery highly desirable * Degree in Supply Chain, Logistics, or similar (desirable) Why Should You Apply? This is a rare opportunity for a Direct Serve Vendor (DSV) Manager to take ownership of a critical UK home delivery function within a growing and forward-thinking organisation. As a Direct Serve Vendor (DSV) Manager, you will directly influence customer experience, operational performance, and carrier network efficiency on a national scale. If you are a driven logistics professional looking for a role where you can make a tangible impact and shape delivery strategy, this Direct Serve Vendor (DSV) Manager opportunity offers exactly that