Account Manager

Job Title: Account Manager Location: Bar Hill Salary: 27-28K per annum Hours: (Apply online only) Mon-Thurs (Apply online only) FridayAn exciting opportunity for a motivated and enthusiastic individual to join a fast-paced environment, supporting customer service operations. The role involves managing customer relationships and overseeing the full order process from initial enquiry through to delivery. Key Responsibilities Build and maintain strong relationships with customers via email and internal systems Manage end-to-end order processing, including amendments, rescheduling, returns, and repairs Respond to customer enquiries and provide timely updates on order status Liaise with internal departments such as Production and Purchasing to ensure on-time delivery Monitor and update order schedules, escalating any issues where necessary Maintain accurate records across systems (pricing, quotations, customer data, BOMs, and drawings) Prepare and update customer quotations and support RFQs Raise credit and debit notes where required Review and manage the customer order book, ensuring all changes are communicated effectively Support stock takes, audits, and sales forecasting activities Attend production meetings and contribute to operational planning Identify potential issues and propose solutions to improve customer satisfaction and efficiencySkills & Experience Previous experience in a customer service or sales support role Strong organisational skills with excellent attention to detail Confident communicator with the ability to build relationships Proactive, self-motivated, and solution-focused Strong IT skills, particularly Microsoft Excel Ability to work independently and as part of a team in a fast-paced environment Experience with ERP/CRM systems (e.g. SAP) desirable Understanding of technical drawings and manufacturing processes desirableBenefits 25 days annual leave plus bank holidays (increasing with service) Early finish on Fridays Private healthcare and dental cover Life assurance and income protection Employee assistance programme Bonus and salary progression schemes Employee discount platform Enhanced family leave Company events