Retention Account Manager

Are you a commercially-minded relationship builder with a talent for turning customer loyalty into revenue? This instantly recognisable brand is looking for a Retention Account Manager to own a portfolio of existing accounts, to protect revenue, reduce churn, and uncover hidden growth opportunities while delivering a seamless customer journey. What’s in it for you? * Work hours: Monday to Friday, 9am to 5pm * Salary: £26,000 plus uncapped commission with realistic first year earnings of £38,000 * 31 days holiday, including bank holidays * Holiday buy back scheme * Free onsite parking * Access to a company pension, life assurance, cycle to work scheme * Enhanced parental policies * Regular incentives, days away, and team building days * Wellbeing programme * Training and development opportunities, with access to Apprenticeships * Employee perks, which include retail discounts Retention Account Manager Responsibilities: * Protect account revenue by monitoring account health and proactively addressing risks to prevent churn * Strengthen client partnerships through regular engagement, adding value during every interaction * Effectively and swiftly resolve issues as they arise, and identify issues before they arise * Identify upsell and cross-sell opportunities within your portfolio * Use your product knowledge and client knowledge to provide consultative recommendations and deliver tailored solutions * Deliver retention strategies that reinforce loyalty * Work with the internal team to deliver a first-class experience * Record and manage account activity, using the CRM system to track activity and forecast performance Retention Account Manager Skills and Experience: * Previous experience in an account management or telesales role with a focus on retention * Customer-first approach, always looking to enhance a customer's experience * Proven success in meeting or exceeding targets and KPIs * Confident communicator, able to influence and build lasting relationships * Demonstrates strong negotiation, objection-handling, and consultative selling skills * Tenacious, resilient, results-driven, with a positive mindset