Aftersales Advisor

An excellent opportunity has arisen for a skilled Aftersales Advisor to join a leading car supermarket based in Hinckley. This is a vital role within a fast-paced, customer-focused environment, where you will serve as the primary point of contact between customers, warranty providers, and repair centres. The successful individual will ensure that every customer interaction demonstrates professionalism and delivers outstanding service. Benefits Of An Aftersales Advisor: Monday to Friday working pattern (no weekends) £24,500 basic salary 28 days holiday allowance Free onsite parking Supportive team environment with ongoing training and development opportunitiesDuties Of An Aftersales Advisor: Handling customer enquiries and warranty claims efficiently and professionally Coordinating between customers, warranty providers, and repair agents to ensure smooth processes Managing customer complaints with empathy, providing clear communication and resolutions Providing regular updates to customers throughout repair or warranty processes Ensuring all customer needs and expectations are met to the highest standard Maintaining accurate records and documentation related to aftersales activitiesRequirements Of An Aftersales Advisor: Proven experience in a customer service role, ideally within the motor trade sector Confident communicator with strong administration and PC skills Friendly, professional, and customer-focused approach Excellent problem-solving abilities and resilience in a busy environment Ability to multitask effectively and stay organised under pressure Technical or vehicle knowledge is advantageous but not mandatoryIf this Aftersales Advisor role sounds like the perfect opportunity for your skills and experience, contact Aedan Oliver at Perfect Placement today! Contact Aedan Oliver, Automotive Recruitment Specialist at Perfect Placement covering Hinckley and Leicestershire, today to discover more about this fantastic Aftersales Advisor opportunity