Borough Green - Sales Support Administrator

Overview/ Job Description: Working within the IT sector, in a dynamic well-established business in Borough Green, in customer service and sales support. Unicomp pride itself on excellent customer service, fast response times and flexibility in customer offering. We are a sales company selling spare parts for IT equipment and have an extensive service business in Retail and Hospitality. A truly international business, working with Global brands such as Epson, Citizen and PAX, you will join a friendly, but hardworking office with customer and business focus at its core. We are looking for reliable and friendly member of the office who is willing to join a high performing and structured team. Full training will be provided. Customer services responsibilities · Answering telephones enquiries - UK and Export · Responding to Customer Emails - UK and Export · Daily/Weekly/Monthly reporting to Customers · Creating new customer accounts - UK and Export · Processing quotes and orders on IT System · Part identification using external websites/spreadsheets · Check part number supersessions on external websites · Identify part lead times and confirm to the customer · Releasing pick tickets and check back orders · Raising commercial invoices for despatch · Part ship and contact customers when stock is booked in · Downloading spares guides as required · Monitoring service repairs · Dealing with service queries · Advising customer of warranty invalidations · Contact Service customers requesting part authorisation, obtaining service Purchase Orders or payment · Issue repair job numbers to service customers · Dealing with customer complaints and returns · Reports · Assist with other departments as required · Liaison with other departments Service support responsibilities · Account management for service customers · Service support for partners · Ensuring smooth flow of work through workshop · Obtaining Purchase Order numbers for repairs · Monitoring statuses of repairs · Responding to new customers · Ensuring correct invoicing on repairs · Liaising with Purchasing for timely delivery of parts · Liasing with customers regarding receipt and return of units · Supporting the effort to reach service revenue targets Qualifications and Skills: IT literate (Word, Excel) Good organisational skills Good telephone manner Good attention to detail Conscientious with a strong sense of quality Strong customer focus Ability to work and take instruction from Managers but also to work independently. Self-motivating with ability to prioritise own workload Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people