Front office Administrator

Front Office Administrative Officer Location: On-site in Ashford in Kent Shift Pattern: 4 days on / 4 days off Hours: 11:00am - 11:00pm Pay Rate: £18.12 per hour + holiday pay We are currently recruiting a Front Office Administrative Officer to join a fast‑paced, high‑profile government environment. This is an on-site role working as part of the front office team, acting as the key point of contact for drivers passing through border control operations. The Role As a Front Office Administrative Officer, you will be the primary interface between drivers and the on‑site operational teams. You will manage face-to-face queries, ensure documentation is correct, and support the smooth flow of vehicles through the inspection and booking-in process. Key Responsibilities Greeting and assisting drivers at the front office Handling face-to-face queries relating to transport and border documentation Checking in drivers and managing bookings using the PINC system Locating missing or incorrect documentation by liaising with import agents and border control authorities in other countries Allocating inspection bays and updating systems accordingly Clearing data and systems post-inspection Liaising with on-site operations teams and wider stakeholders Maintaining accurate records in a fast-moving operational environmentSkills & Experience Required Excellent communication and interpersonal skills Confidence dealing with drivers Previous administrative or front office experience (desirable) Strong IT literacy and ability to learn new systems quickly Ability to work calmly and professionally in a busy, regulated environment Flexibility to work a rotating 4 on / 4 off shift pattern What We Offer Competitive hourly rate of £18.12 per hour + holiday pay Structured shift pattern offering regular time off Opportunity to work within a critical government-facing operation Supportive team environment with on-the-job training If you are highly organised, confident dealing with the public, and thrive in a fast-paced operational setting, we would welcome your application.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)