D365 Business Central Operations Lead

D365 Business Central Operations Lead/Manchester/Hybrid - 3 days per week in office/£50,000-£60,000 Depending on Experience The Role We are recruiting a Business Central Operations Lead to own the day‑to‑day operational use of Microsoft Dynamics 365 Business Central. This is a business‑facing role focused on user support, transactional accuracy, process discipline, and system adoption, ensuring Business Central operates as a reliable system of record across the organisation. You will work closely with the Business Central system owner and external partners, acting as the bridge between system design and real‑world operational execution. This role is critical to embedding consistent ways of working, improving data quality, and preventing recurring errors through root‑cause resolution and behavioural change. Key Responsibilities Act as the primary internal contact for Business Central support and usage Provide first‑line support for users across multiple business functions Investigate and resolve posting errors, stock discrepancies, and transactional issues Monitor data quality and transactional accuracy, reducing manual fixes and rework Enforce consistent system usage and agreed business processes Perform root‑cause analysis and prevent repeat issues through training and process change Support master data governance in collaboration with the Business Central Lead Deliver user training, onboarding, and refresher sessions Create and maintain SOPs, process maps, and user documentation Support rollout and adoption of ERP enhancements and process changes Coordinate with third‑party support partners where required What We're Looking For Essential: Hands‑on experience using Microsoft Dynamics 365 Business Central in a live environment Experience supporting ERP users across operations, finance, or supply chain teams Strong understanding of inventory, warehousing, and transactional processes Proven ability to troubleshoot system and posting issues Confident communicator able to influence and guide non‑technical usersDesirable: Background in FMCG, manufacturing, or supply chain environments Experience supporting ERP rollouts or system upgrades Exposure to data governance or master data processes Personal Attributes Detail‑driven, practical, and solutions‑focused Comfortable challenging poor process and incorrect system usage Strong sense of ownership and accountability Able to balance user support with firm process enforcement Thrives in a fast‑paced, operational environment Why Apply? This role offers the opportunity to play a key operational leadership role in how Business Central is used day to day, with real influence over data quality, system adoption, and business performance. D365 Business Central Operations Lead/Manchester/Hybrid - 3 days per week in office/£50,000-£60,000 Depending on Experience