Customer Care Coordinator

Customer Care Coordinator Permanent (Immediate start) Leicester New build housing £29,000 + Bonus TSR are currently recruiting for a Customer Care Coordinator for a new build housing developer based in Leicester. This role is very customer focused, answering calls and emails from customers about potential issues with their newly purchased property. This developer is a 5* rated developer and one of the UK largest Previous working experience in a Customer Care role with a housing developer is preferred, but experience in scheduling maintenance or planned work coordination is will also be suitable. The Role: Answer calls and e-mails from customers regarding their property repairs Being empathetically, professional and positive, ensuring their queries are answered and resolved within the agreed timescales Maintain regular communications/updates with the customers Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC All defect repairs to be logged accurately Maintain accurate and concise records of all repairs, solutions and notes/comments General administration duties Comply with our GDPR policy The Person: Previous experience with a developer is preferred but not essential Customer care/Customer service experience in an office environment Great IT skills Good Communication skills Team player with a strong work ethic and very organised Remuneration: £29,000 per anum Annual Bonus 8:30 - 4:30 1 day per week at home after probation