Community Engagement Manager

The Community Engagement Manager is responsible for overseeing day-to-day community engagement, care, and programming, while managing a small team and ensuring a consistent, positive experience for all members. Client Details Our client is a well-established organisation within the Not For Profit sector, known for their active role in supporting and building strong community ties. As a medium-sized organisation, they take pride in their mission-driven work and their commitment to serving diverse communities. Description Act as a primary point of contact (supported by a dedicated team) for community members. Ensure timely, thoughtful, and compassionate responses to queries relating to membership, payments, events, and services. Maintain high standards of communication and member experience across all touchpoints. Create psychologically safe and inclusive spaces for all members. Manage sensitive conversations with discretion, professionalism, and emotional intelligence. Ensure compliance with GDPR and data protection requirements. Line manage and coordinate the administrative team supporting community operations. Allocate work, set priorities, and ensure consistent service delivery standards. Recruit, onboard, and support volunteers involved in community activities and events. Develop clear role descriptions, expectations, and training for volunteers.Profile A successful Community Engagement Manager should have: Experience in community engagement, membership services, or programme delivery. Experience managing or coordinating a team (staff and/or volunteers). Confident communicator (written and verbal) with a professional and empathetic approach. Experience working in a community, charity, faith-based, or membership organisation. Experience of line management of administrative teams Job Offer A competitive salary ranging from £40,000 to £45,000 per annum. A permanent role with the opportunity to work in a meaningful and impactful Not For Profit environment. A flexible working arrangement, with three days based in the office. A supportive and inclusive organisational culture focused on community development. The opportunity to lead and shape engagement initiatives within a respected organisation.If you are passionate about fostering meaningful connections and have the experience to thrive as a Community Engagement Manager, we encourage you to apply today