Technical Support Engineer

Technology Support Engineer

Working arrangement: Hybrid - 3 days per week in the office
Employment type: Full-time
Sector: financial services
Salary: Up to £55,000

The Opportunity

We are looking for a technically capable Technology Support Engineer to support and improve the internal IT environment of an established, technology-led business.

This is a hands-on role combining advanced IT support, endpoint management, cloud application administration, identity and access management, service management and workplace technology. You will act as an escalation point for complex technical issues, take ownership of the device lifecycle and work closely with IT and Security colleagues to maintain a reliable, secure and efficient technology environment.

The successful candidate will be comfortable working across Apple and Windows devices, administering cloud-based platforms, automating repetitive tasks and delivering excellent support to both office-based and remote colleagues.

Key Responsibilities

1. IT Support and Service Delivery

• Act as an escalation point for complex incidents and service requests, taking ownership through to resolution within agreed SLAs.
• Triage, prioriti...