Banking and Payments Team Leader

Banking and Payments Team Leader About the Role We are looking for a Banking and Payments Team Leader to oversee the smooth running of our day-to-day banking and payment activities across the business. This is a key role within our Finance team, where you will lead a high-performing team responsible for direct debits, payment runs, refunds, and bank reconciliations. You'll also work closely with the Banking & Payments Team Manager to support system processes, compliance, and continuous improvement across multiple banking platforms. What You'll Be Doing Payments & Banking Operations Support the management of payment processes including direct debits, credit card receipts, refunds and online payments Oversee weekly BACS payment runs, ensuring accuracy, authorisation and duplicate checks Manage urgent and manual payment requests, ensuring timely processing Ensure all transactions are accurately recorded within the general ledger Reconcile bank accounts on a daily and monthly basis Review, process and manage direct debit mandates and collections Systems & Process Management Support and maintain key banking systems including Bankline, Worldpay, Bottomline, BACS and Equals Assist with the management of SUN profiles, HSMs and BACS submissions Support the setup of new home bank accounts and petty cash cards Ensure adherence to banking standards, controls and best practice Share system updates and process improvements with the wider team Team Leadership & Development Lead and supervise a high-performing Banking & Payments team Organise workloads to ensure deadlines and quality standards are met Support recruitment, onboarding and development of team members Coach and mentor colleagues to build capability and confidence Identify performance issues and escalate where appropriate Foster a positive, collaborative and high-performing team environment Audit & Stakeholder Support Assist with audit queries relating to banking processes and transactions Act as a key contact for internal teams, homes and suppliers on payment queries Build strong working relationships across the business to support smooth operations About You Essential Experience in banking and payments operations Experience working within a finance team or relevant finance qualification Strong organisational skills with the ability to manage multiple priorities Excellent communication skills with the ability to engage stakeholders at all levels Strong problem-solving skills with an analytical mindset Proficient in Microsoft Office, particularly Excel Ability to work to deadlines and maintain high levels of accuracy Experience supporting or leading a team Desirable Experience working with banking systems such as BACS, Bottomline, Bankline or similar Experience in a multi-site or complex organisation Why Join Barchester? At Barchester, we're committed to delivering the highest standards of care and that starts with having strong, reliable support functions behind the scenes. You'll be joining a supportive and collaborative finance team where your contribution truly matters. This is a great opportunity to step into a leadership role, drive improvements, and develop your career within a growing organisation