ERP Software Support

ERP Support Analyst 📍 Hybrid - 2 days per week in Birmingham 🕘 Support hours: 9:00am - 5:30pm 💼 Full-time We are looking for a customer-focused Application Support Analyst to join the Support team of a well-established ERP software author delivering solutions into manufacturing, distribution, and retail organisations across the UK and internationally. This is an excellent opportunity for someone with ERP or business software support experience who enjoys troubleshooting technical issues, supporting users, and developing their career within enterprise software. The Role As an Application Support Analyst, you'll act as a first point of contact for customers using ERP software, investigating issues, resolving queries, and ensuring an excellent support experience. You'll work closely with internal technical and product teams while continuing to build your knowledge of ERP functionality across manufacturing, distribution, CRM, warehouse, and supply chain processes. About You We're looking for someone with strong troubleshooting skills, excellent communication ability, and a genuine interest in helping customers succeed with business software. Required experience / skills Working knowledge of T-SQL Ability to manage multiple support cases effectively ERP support or application suppoort of commercial business software Experience working in a KPI-driven support environment Understanding of manufacturing or distribution business processes About the Company This ERP software author develops scalable ERP solutions for manufacturing, retail, and distribution organisations across the UK and internationally. Their solutions support real-time collaboration, live operational visibility across departments, and flexible workflows that grow alongside customers' businesses. The platform includes modules covering Production Management, CRM, Warehouse Management, MRP, and Supply Chain Management. The organisation is known for its strong customer relationships, collaborative culture, and long-term investment in both product development and employee progression. Bonus 22 days holiday (rising to 25 days after 3 years) Pension with employer contributions Long service rewards Access to hundreds of retail, travel, and lifestyle discounts Flexible working opportunities Friendly and collaborative working culture