Sales & Reservations Coordinator

Salary - £30,000 per annum We are currently recruiting for Sales & Reservations Coordinator to join our Truly Talented team. This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
The Sales & Reservations Coordinator plays a key role in supporting both revenue generation and guest booking operations. This role ensures seamless coordination between Sales, Reservations, Front Office, and Events teams, managing group and corporate bookings, supporting business development activities, and delivering excellent customer service to maximise occupancy and revenue
What we offer
• £30,000 per annum
• Permanent, full-time contract (40hrs per week)
Your role
As our Sales & Reservations Coordinator, you will play a key role in driving revenue and delivering exceptional guest experiences from the very first enquiry. Supporting the Business Development Manager, you will act as the vital link between sales, reservations, and hotel operations, ensuring every booking journey is seamless, professional, and personalised. This is an exciting opportunity for a highly organised and commercially minded hospitality professional who thrives in a fast-paced environment and enjoys building strong client relationships.
Responsibilities will include but are not limited to:
•Managing room reservations, group bookings, and corporate enquiries across phone, email, and online booking channels
•Preparing proposals, contracts, presentations, and corporate agreements to support sales activity
•Coordinating rooming lists, booking links, amendments, cancellations, and special requests with accuracy and efficiency
•Supporting lead generation and following up on enquiries to maximise conversion opportunities
•Maintaining CRM systems, booking platforms, and sales databases with up-to-date and accurate information
•Coordinating client meetings, hotel show rounds, and site inspections
•Assisting with proforma invoices, payment tracking, and group contract administration
•Working closely with Front Office, Revenue, Events, and Operations teams to ensure seamless booking delivery and guest satisfaction
•Supporting promotional campaigns, corporate accounts, and group sales initiatives
•Identifying upselling opportunities to maximise room and hotel revenue
•Monitoring availability and assisting with revenue management strategies where required
•Producing weekly and monthly sales and reservations reports for management review
•Delivering exceptional customer service to corporate clients, travel agents, and guests at every stage of the booking process
The core skills and experience required to succeed:
• Previous experience within hotel reservations, sales support, front office, or hospitality operations
• Excellent communication and relationship-building skills, both written and verbal
• Strong organisational skills with the ability to multitask and prioritise effectively
• High attention to detail and accuracy in all administrative and booking processes
• A proactive, solutions-focused approach with the ability to work under pressure
• Confidence using Microsoft Office and hotel systems such as Opera, PMS platforms, and online extranets
• Commercial awareness with an understanding of group bookings, corporate accounts, and revenue opportunities
• A passion for hospitality and delivering outstanding guest experiences
• Knowledge of the local market and wider hospitality industry would be advantageous
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and Hotel Indigo London Clerkenwell.
Benefits
Worldwide employee discounts at IHG Hotels;
Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
28 days holiday, including bank holidays, increasing yearly to 33 days;
Discounts across retail, restaurants, events and more through our benefits & rewards portal;
Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
Yearly complimentary Axiom Xcape stayover after one year of service;
A growing team with great training, progression, and promotion opportunities;
Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
Free meals while on shift;
Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
Opportunities for all
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. xwzovoh At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.