PROJECT TECHNOLOGIST (Permanent)

Main informationTerm Type: PermanentFulltime: TrueExternal Department: Business ServicesLocation Text: Ipswich, Norwich, Cambridge, Chelmsford, Bristol, SevenoaksAbout usBirketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.We are defined by our Next Level Law proposition. Next Level Law is also applied to our people. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026.With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership.The work you will be doingWe are seeking a Senior Legal Technologist with strong HighQ experience to join a leading UK law firm. This role will support the design, configuration and adoption of legal technology solutions that improve client collaboration, matter delivery, workflow efficiency and reporting.You will work closely with partners, lawyers, legal operations, knowledge management, IT and clients to gather requirements, build HighQ sites and portals, configure workflows and dashboards, and support technology-enabled legal service delivery. The successful candidate will bring hands-on HighQ administration and solution design experience, strong stakeholder management skills and a practical understanding of legal service delivery. Experience with HighQ, Publisher, forms, workflow automation, permissions, dashboards, Microsoft 365 and wider legal technology platforms would be highly advantageous.Configure permissions, groups, access models, governance controls and security settings in line with firm policy.Gather requirements from legal teams and translate legal or operational needs into practical technology solutions.Support implementation of legal technology tools across practice groups and client teams.Contribute to solution design for document automation, workflow automation, contract lifecycle management, collaboration platforms, knowledge solutions, AI tools and matter management technologies.Identify opportunities to improve legal service delivery through better use of technology, data and automation.Support innovation pilots, proof-of-concept projects and client-facing technology demonstrations.Deliver user training, guidance materials, quick reference guides and show-and-tell sessions.Track usage, adoption and value delivered by legal technology solutions.Facilitate discovery workshops with partners, lawyers, business services teams and clients.Act as a trusted adviser to legal teams on the use of HighQ and other legal technology platforms.Prepare clear recommendations, implementation plans and progress updates for senior stakeholders.Support HighQ platform governance, administration and housekeeping.Maintain documentation, design standards and best practice guidance for HighQ and other legal technology solutions.Ensure solutions are aligned with information security, data protection, confidentiality and professional services requirements.Monitor platform performance, enhancement requests, risk issues and user feedback.Coach and mentor junior legal technologists, innovation analysts or operational colleagues on HighQ design, build and governance standards.Develop training materials, playbooks, quick reference guides and show-and-tell content to improve adoption and consistency.Promote continuous improvement by capturing lessons learned, user feedback and opportunities for reuse or automation.Support the development of a mature, scalable legal technology operating model across the firmPlease note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. Experience in a law firm, legal technology consultancy, alternative legal services provider, in-house legal operations team or professional services environment.Ability to understand legal processes, define requirements, map user journeys and design practical technology solutions.Comfortable configuring platforms, testing solutions, documenting builds and working with IT or vendor teams.Familiarity with legal workflows, matter management, document processes, collaboration models and client service delivery.Strong written and verbal communication, including user guidance, training materials, demos and senior stakeholder updates.Understands law firm economics, client expectations, risk management and the importance of technology-enabled value delivery.Hybrid WorkingBirketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week.We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. 25 days holiday (FTE) plus Bank Holidays Long Service holiday award – 1 extra week every 10 years continuous servicePrivate Healthcare with BUPA (offered after probation is passed)Scottish Widows Pension Scheme (5% employer / 5% Employee)Staff Profit Share and Individual Performance Bonus Scheme Salary sacrifice (Pensions, Staff Profit Share)Life Assurance - 4 x salary / Permanent Health InsurancePaid CSR DayEnhanced Maternity/Paternity LeaveSubsidised gym membershipElectric car schemeDress for your Day PolicyYou can find out more on our website: Inclusivity and CultureAt Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. If you require this advert in an accessible format, please visit Intelligence (AI)At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. Any form of exaggeration or fabrication may result in rejection from the process.Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure.AI-generated content should be reviewed and edited by you to ensure accuracy, relevance, and alignment with the role and our firm's values. We encourage candidates to demonstrate critical thinking, commercial awareness, and a genuine interest in our firm.If you have any questions about our expectations or the use of AI in your application, please contact our Talent Acquisition Team via talent@birketts.