Chief Customer Officer

Chief Customer Officer

Executive Board | UK

Zachary Daniels is partnering exclusively with a much-loved Womenswear fashion brand on the appointment of a Chief Customer Officer.

The opportunity

Reporting to the CEO and sitting on the Executive Board, you will own the brand's product, brand and customer strategy across every channel: retail, online, wholesale and international partners. It is a rare chance to lead both the creative and commercial sides of a brand, protecting what makes it special while driving sustainable growth in the UK and overseas.

What you'll lead

End-to-end product and category strategy, from trend and innovation through to range delivery and the product calendar
Brand, marketing, content, PR and creative, including collaborations, partnerships and ambassador relationships
Customer experience and trading strategy, balancing short-term performance with long-term brand health
Full P&L accountability for sales, margin, full-price sell-through and marketing ROI
A high-performing Product and Marketing organisation, with use of data, technology and AI to improve speed to market
What you'll bring

Executive-level leadership in UK and international fashion retail
A track record of leading Product and Marketing functions to both commercial and creative success
Experience driving transformation and leading teams through change
Strong grounding in data-led digital marketing, PR, content and creative
BH37388