Housing Scheme Officer

Housing Scheme Officer - Later Living

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Chichester (covering Southhampton and Fareham)
Part time role (30 hours a week with a flexible working pattern)
Salary £27,000 to £30,500 Pro rata
Would you like to join Hyde as a Housing Scheme Officer working 30 hours a week?
We are seeking a proactive and compassionate Housing Scheme Officer (Later Living) to join our Specialist Housing team, supporting older adults living within Hyde's later living schemes.
This is a rewarding role at the heart of our communities, ensuring residents live in safe, well-managed, and supportive environments that promote independence, dignity, and wellbeing.
You will be the trusted on-site presence across our schemes, combining housing management expertise with a strong customer focus to deliver high-quality services and positive outcomes for our customers.
What you'll be doing
Undertake regular inspections of communal areas, identifying repairs, hazards, and maintenance requirements to ensure safe, well-maintained environments
Manage lettings processes including viewings, sign-ups, tenancy onboarding, and customer inductions, ensuring a smooth customer journey
Act as first point of contact for tenancy management issues, including ASB, neighbour disputes, and service enquiries, escalating where necessary
Build strong, trusted relationships with residents through proactive wellbeing visits, engagement, and ongoing communication
Coordinate communal services such as cleaning, repairs, grounds maintenance, and contractor activity, ensuring high service standards
Lead resident engagement, wellbeing initiatives, and community activities, promoting independence, inclusion, and digital access
Carry out statutory health & safety, fire safety, and compliance checks, ensuring accurate records, contractor performance, and policy adherence
About Hyde
We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. This is a unique opportunity to make a meaningful difference in later living communities. You'll play a vital role in ensuring customers feel safe, supported, and connected—while helping to shape thriving, inclusive neighbourhoods.
Benefits
Excellent pension
Generous holiday allowance
Life assurance
Flexible benefits platform
Career development & learning support
Volunteering days
Diversity, inclusion and accessibility
Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. xwzovoh We reserve the right to close this advert early if a suitable candidate is identified.
Please note successful candiates will undergo a dbs check