Head of Operational Excellence & Process Improvement

Screened

Glasgow, Scotland

Posted 1 week ago

About the role

Circle Health Group in Glasgow is seeking a Head of Operational Excellence to lead the NEC and UK complaints framework, driving consistent, high-quality service delivery. You will monitor trends, identify root causes, and collaborate with analytics to boost efficiency and patient experience.

The role requires proven leadership in transforming large organisations, strong governance knowledge, cross-functional influence, and expertise in contact centre technologies.

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About this listing

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