Clinical Operations Manager

Job summaryAre you an experienced operational leader looking for an opportunity to shape services and make a real impact across health and social care?We are looking for an exceptional Band 8b Clinical Operations Manager to provide operational and system leadership for the Barnet Integrated Transfer of Care (Discharge) Hub and Barnet Hospital at Home service.This is a permanent, full-time role (37.5 hours per week) offering the opportunity to lead multidisciplinary and multi-organisational teams across CLCH, Barnet Hospital and Barnet Adult Social Care.You will play a pivotal role in improving patient flow, safe and timely discharge, admission avoidance and patient outcomes, while ensuring services remain high-quality, responsive and sustainable.Working with senior leaders and system partners, you will lead service transformation, performance improvement, workforce and capacity planning, while using data and insight to identify opportunities for improvement.We are looking for a visible, compassionate and influential leader who can bring people together across organisational boundaries, inspire teams and turn strategic priorities into meaningful improvements for patients.If you are passionate about transforming services and leading change across an integrated health and care system, we would love to hear from you.Main duties of the jobAs Clinical Operations Manager, you will:Provide operational and system leadership for the Barnet Integrated Transfer of Care Hub and Hospital at Home service, ensuring safe, responsive and high-quality care.Lead multidisciplinary teams across CLCH, Barnet Hospital and Barnet Adult Social Care, strengthening partnership working across organisations.Drive improvements in patient flow, timely discharge, admission avoidance and length of stay, responding proactively to operational pressures.Lead service transformation and pathway development with the ICB, acute services, local authority and system partners.Monitor performance, quality and outcome data, identifying areas for improvement and implementing action plans.Provide visible and compassionate leadership, supporting workforce planning, recruitment, retention and staff development.Lead demand and capacity planning to ensure services remain sustainable and responsive.Manage budgets and resources effectively, promoting efficiency and value for money.Maintain robust governance, including oversight of risk, incidents, complaints and learning.Champion patient and carer experience, using feedback to improve services and equitable access to care.About usWe are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.DetailsDate posted01 October 2026Pay schemeAgenda for changeBandBand 8bSalary
72,719 to 83,505 a year
per annum inclusive of HCAS
ContractPermanentWorking pattern

Full-time

Reference number824-NORTH- Job locationsBarnet General HospitalWellhouse LaneBarnetEN5 3DJUnited KingdomJob descriptionJob responsibilitiesPlease refer to Job description and person specification for outline of skills, knowledge and experience required.Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification
Job description
Job responsibilitiesPlease refer to Job description and person specification for outline of skills, knowledge and experience required.Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person SpecificationPerson Specification
Education/Qualification
EssentialSignificant NHS operational management experienceEvidence of continuing personal and professional developmentManagement qualification or equivalent experienceProfessional clinical qualification or significant NHS experienceMasters level education or equivalent experienceDesirableExperience of managing patient care services
Experience
EssentialSignificant recent experience of working at a senior levelSubstantial experience of working in community healthcare services delivering patient careChange management and service transformation experience related to the planning and delivery of work in a clinical settingExperience of staff managementExperience of budget managementDesirableProven ability to engage effectively with a broad range of stakeholdersSubstantial experience of coordinating and leading projects
Skills & Knowledge
EssentialEssential ability to rapidly build credibility with all levels in the Trust, including senior managers and cliniciansAbility to persuade clinicians to engage with, implement and embed changeHigh level competence and computer literacy including MS Office, and clinical systemsExcellent communication skills; able to express complicated, multi stranded concepts in an accessible way, both verbally and in writing and in a multi- professional environmentProven ability to manage, analyse data and sound organisational skillsUnderstanding of the National Drivers of the wider health and social care economies, how they affect CLCH and their practical application to service deliveryKnowledge and understanding of the principles of quality governanceUnderstanding and knowledge of the need to use evidence based practice in the development and delivery of clinical servicesAbility to prioritise work against a background of a variety of demand for information and deadlinesKnowledge of managing difficult situations and conflict resolutionDesirableUnderstanding of NHS Financial GuidanceUnderstanding and experience of social care systems and legislation
Key Attributes
EssentialAbility to be flexible and responsive to divisional, organisational and system (ICS/ICB) needsAbility to make informed decisions under pressureAbility to work without direct supervision and plan, organise, review and prioritise own workload and that of othersAbility to understand and take account of other perspectivesPassionate to drive up clinical quality of care and support professional practiceKnowledge of managing difficult situations and conflict resolutionInnovative and a change agentLeadership skills
Person Specification

Education/Qualification
EssentialSignificant NHS operational management experienceEvidence of continuing personal and professional developmentManagement qualification or equivalent experienceProfessional clinical qualification or significant NHS experienceMasters level education or equivalent experienceDesirableExperience of managing patient care services
Experience
EssentialSignificant recent experience of working at a senior levelSubstantial experience of working in community healthcare services delivering patient careChange management and service transformation experience related to the planning and delivery of work in a clinical settingExperience of staff managementExperience of budget managementDesirableProven ability to engage effectively with a broad range of stakeholdersSubstantial experience of coordinating and leading projects
Skills & Knowledge
EssentialEssential ability to rapidly build credibility with all levels in the Trust, including senior managers and cliniciansAbility to persuade clinicians to engage with, implement and embed changeHigh level competence and computer literacy including MS Office, and clinical systemsExcellent communication skills; able to express complicated, multi stranded concepts in an accessible way, both verbally and in writing and in a multi- professional environmentProven ability to manage, analyse data and sound organisational skillsUnderstanding of the National Drivers of the wider health and social care economies, how they affect CLCH and their practical application to service deliveryKnowledge and understanding of the principles of quality governanceUnderstanding and knowledge of the need to use evidence based practice in the development and delivery of clinical servicesAbility to prioritise work against a background of a variety of demand for information and deadlinesKnowledge of managing difficult situations and conflict resolutionDesirableUnderstanding of NHS Financial GuidanceUnderstanding and experience of social care systems and legislation
Key Attributes
EssentialAbility to be flexible and responsive to divisional, organisational and system (ICS/ICB) needsAbility to make informed decisions under pressureAbility to work without direct supervision and plan, organise, review and prioritise own workload and that of othersAbility to understand and take account of other perspectivesPassionate to drive up clinical quality of care and support professional practiceKnowledge of managing difficult situations and conflict resolutionInnovative and a change agentLeadership skillsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).Employer detailsEmployer nameCentral London Community Health TrustAddressBarnet General HospitalWellhouse LaneBarnetEN5 3DJUnited KingdomEmployer's websiteEmployer detailsEmployer nameCentral London Community Health TrustAddressBarnet General HospitalWellhouse LaneBarnetEN5 3DJUnited KingdomEmployer's website