Helpdesk Administrator

Helpdesk Administrator Pertemps are currently recruiting for numerous Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position. we have a number of shifts available: Full Time: Sunday-Thursday 05:00-13:30 Tuesday-Saturday 06:00-14:30 Tuesday-Saturday 13:30-22:00 Part Time: Friday-Monday 06:00-12:00 Friday-Monday 14:30-21:00 Responsibilities as a Helpdesk Administrator: Answering telephone calls and emails Logging queries on the companies CRM system Dealing with any live issues and investigating discrepancies Completing KPI trackers and performance reports Collate information and update business system Chase internal teams to find query resolutions Building and maintaining solid relationships with depots and customers Requirements for this position: Previous experience in a customer facing role Confident speaking over the phone Analytical working approach Experience and knowledge of Microsoft packages The Role: £12.71 per hour  Temp to permanent position If you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch