Client Services Fintech Capital Markets

Our client is a high-growth capital markets Fintech firm. They provide advanced, automated solutions that support some of the world’s leading financial institutions, helping to streamline complex operational processes and improve efficiency across global markets. Due to continued success and expansion, the business is investing in its client-facing function and hiring additional talent to support its growing international client base. This is an exciting opportunity to join a collaborative, fast-paced environment with strong career development and exposure to global financial markets. * Gain direct exposure to leading tier-1 financial institutions across global markets * Receive comprehensive training in securities finance, financial technology, and market innovation * Join a collaborative, high-performing culture with clear pathways for career development THE ROLE : This position sits within a dynamic client services team and focuses on delivering high-quality support to a global client base. You will act as a key point of contact for client queries, working closely with internal teams to ensure issues are resolved quickly and effectively. The role offers a mix of client interaction, problem-solving, and process improvement, along with the opportunity to build deep knowledge of financial markets, systems, and workflows. You will also play a part in enhancing service delivery and contributing to a seamless client experience. RESPONSIBILITIES: * Manage and prioritise incoming client requests, ensuring timely and accurate resolution * Communicate directly with clients via phone and video to troubleshoot and resolve issues * Work collaboratively with internal teams to minimise delays and improve outcomes * Keep stakeholders informed on the status and progress of client queries * Monitor support queues and contribute to consistent service coverage * Identify inefficiencies and suggest improvements to processes and workflows * Support data reconciliation and quality assurance activities * Build strong relationships with clients and provide ongoing support * Deliver training sessions and assist with client onboarding activities * Contribute to internal knowledge sharing and documentation SKILLS / EXPERIENCE REQUIRED: * Experience in, or strong interest in, a client-facing role within financial services or fintech * Interest in developing expertise within financial technology and capital markets * Basic understanding in one of the following capital markets areas... * Securities Lending * REPO (Repurchase Agreements) * Collateral Management * OTC Derivatives * The ability to learn & operate bespoke configuration tools/application * Strong Excel skills and confidence using systems or technical tools * Excellent communication skills with the ability to explain information clearly * Strong attention to detail and ability to manage multiple priorities effectively * Proactive mindset with strong problem-solving abilities * Team-oriented approach with the ability to work independently when required * Interest in developing expertise within financial technology and capital markets