Customer Experience Specialist - Payroll

Employee Relations Specialist, East Riding of Yorkshire £45,000 per annum plus package
12-month FTC (view to go permanent)

We are seeking a highly motivated and experienced Employee Relations Specialist for a multi-site retail business in East Riding of Yorkshire.

Reporting to the Employee Relations Manager, the ER Specialist will play a critical role in supporting managers with a wide range of employee relations matters, from disciplinaries and grievances to absence and performance management. You will offer coaching and mentoring to line managers to help them resolve casework confidently, professionally, and in line with policy and agreed timescales.

Advise managers on HR policies, employment legislation, and best practices, ensuring compliant and pragmatic resolutions.
Partner with leaders to coach on risk assessment, providing actionable options to support fair and informed decisions.
Deliver engaging ER workshops to build line manager capability in handling performance and conduct issues.
Respond to employee concerns, ensuring timely and empathetic resolution of queries in line with company policy.
Maintain up-to-date knowledge of HR policies and employment law, contributing to policy reviews and updates.
Ensure all HR correspondence and documentation met service level agreements and business standards.
Use HR systems and Microsoft Office Suite to accurately track case data, updates, and analytics.

Comfortable working on-site 4 days per week in East Yorkshire (1 day flexible).

This is a 12-month FTC initially with a view to go permanent, offering £45,000 per annum plus package.