Digital Services Manager

Digital Services Manager – Hybrid Working (3-Month Temporary Role) Brentwood, Essex £27.74 per hour Part-Time – 22.20 hours per week Hybrid Working Available We are currently recruiting for an experienced Digital Services Manager to lead the delivery and continuous improvement of digital services within a collaborative local government environment. This is an excellent opportunity for a professional with strong IT Service Delivery, Digital Transformation, and Team Management experience. Key Responsibilities * Lead and manage Digital Service Teams including Product Development, Application Support, and Geospatial * Take ownership of the live operation of digital services * Act as the escalation point for incidents, problems, and service requests * Drive service improvement and digital transformation initiatives * Work with internal stakeholders to reduce failure demand and improve service performance * Use customer (resident and staff) feedback to enhance user experience (UX) * Ensure compliance with Information Governance, Data Protection (GDPR), and Cyber Security standards * Deliver improvement projects using project management methodologies * Manage third-party suppliers, contracts, and budgets * Build strong relationships across the organisation to support digital strategy Key Skills & Experience * Proven experience as a Digital Services Manager / IT Service Manager / ICT Manager * Strong background in IT Service Delivery and Digital Services Management * Experience managing technical teams and digital products/services * Knowledge of ITIL frameworks and service management best practices * Experience with the Microsoft technology stack (M365, Azure, etc.) * Strong stakeholder management and communication skills * Experience driving continuous improvement and service optimisation Desirable * Experience within local government or public sector * Technical or development background