Customer Service Advisor

If you are passionate about delivering excellent customer service and supporting a seamless customer journey, we would love to hear from you! We are looking for a proactive and organised Customer Service Advisor to join our team in Coalville. You will play a key role in managing orders, resolving queries and ensuring a positive customer experience at every stage. About the RoleMain Responsibilities • Manage the sales and vendor order processes, ensuring efficient administration and high customer satisfaction. • Proactively engage with customers via our Antalis Web Chat Facility, managing customer queries efficiently and escalate when required. • Work closely with Sales, Logistics and Credit Control to resolve customer queries. • Identify process improvements and support best practice across the team by sharing learnt lessons to the wider team. • Ensure compliance with company processes and meet daily KPI and performance targets. Benefits Company contributory pension and life assurance schemes Flexible buy/sell holiday scheme Eye care vouchers Cycle to Work Scheme Fiat discount offer Free Parking Provided Requirements • Strong customer service and problem solving skills. • Excellent communication and relationship building abilities. • Highly organised with the ability to prioritise workload. • Good attention to detail and administrative accuracy. • Proactive mindset with a focus on continuous improvement. • Experience with order management or CRM systems desirable