Ecommerce Manager - Music Industry

Ecommerce Manager – Music & Merchandise

Central London (4 days in-office)

Up to £45,000 per year + great benefits

Shopify | Music Industry | Customer Experience

Find out if this opportunity is a good fit by reading all of the information that follows below.

We’re hiring on behalf of a leading music merchandise and media company that works with globally recognised artists and music brands. They’re looking for a talented Ecommerce Manager to join their growing team and lead the day-to-day operations of their Shopify stores.

What You’ll Do:

• Manage multiple artist and retail Shopify stores, ensuring smooth operations and best-in-class customer journeys
• Collaborate with product, marketing, and logistics teams to deliver seamless e-commerce experiences
• Monitor KPIs like traffic, conversion, and customer satisfaction to drive growth
• Oversee customer service platforms (e.g. Asana, Gorgias, Zendesk) to ensure fans receive exceptional support
• Optimise product listings, pricing, and inventory to maximise sales

What We’re Looking For:

• 3–5 years’ experience in e-commerce, ideally with Shopify
• Strong operational and analytical skills
• Experience with customer support tools and direct-to-fan service
• A passion for music and digital commerce
• Bonus: Familiarity with CRM tools (e.g. Klayvio), basic HTML, and project management platforms

Why Apply? xwzovoh

• Join a creative, fast-paced team at the intersection of music, media, and e-commerce
• Work in a vibrant central London office (Oxford Circus) 4 days a week
• Be part of exciting campaigns for some of the world’s most iconic music artists

Apply now or message us to learn more.