Customer Service Administrator

Are you the kind of person who thrives on keeping things organised, loves helping people, and enjoys a role where no two days are quite the same? We're looking for a proactive and customer-focused Customer Service Administrator to become a key part of a busy and supportive office team. This is an exciting opportunity for someone who enjoys building relationships, solving problems, and being the go-to person who keeps everything running smoothly behind the scenes. What you'll be doing: * Managing customer enquiries and providing outstanding support * Processing purchase orders accurately and efficiently * Keeping contract renewal schedules up to date and on track * Preparing and distributing customer communications and information * Supporting internal teams with administrative tasks and coordination * Ensuring all communications are handled professionally, promptly, and accurately * Assisting with general office administration and day-to-day operations This is a varied role where you'll have the chance to work across different areas of the business, making a genuine impact on both customers and colleagues alike. What we're looking for: * A positive, enthusiastic attitude and a willingness to learn * Strong organisational skills with the ability to juggle multiple tasks * Excellent communication skills, both written and verbal * A confident and professional approach when dealing with customers and colleagues * High attention to detail and a methodical way of working * Strong IT skills, including Microsoft Word, Excel and Outlook * Someone who enjoys taking initiative and finding solutions Desirable skills: * Experience using Sage 200 Professional * Knowledge of additional languages Why apply? This is more than just an administration role. It's an opportunity to join a team where your contribution is valued, your ideas are welcomed, and your ability to deliver excellent customer service will make a real difference every day. If you're organised, personable, and ready to take the next step in your career, we'd love to hear from you