Technical Support Engineer

We are seeking a proactive and technically strong Technical Support Engineer to join a small, specialist team supporting global conferencing and communication solutions. This is a hands-on support role, focused on troubleshooting, testing, and configuration not field installation supporting customers and partners worldwide. Ideally, the candidate will have an electronics / system background with a good working knowledge of IP infrastructure and IP based systems. Technical Support Engineer responsibilities: * Providing product technical support via telephone, email, social media etc to our customer base and internally * Occasional site visit to assist customers and end users may be required * Technical Training / Technical Assistance to customers including the preparation and deliver of training courses * Working with and assisting the sales team to ensure customers care expectations are maintained * Testing and configuration of some our products prior to despatch. * Where time allows, assisting the in house small batch production team with testing and configuration. This may include some light assembly work (both mechanical and electrical). Skills & experience required: * Experience in a technical support / service engineer role * HNC / HND (or equivalent) in Engineering, IT, or Telecommunications (preferred) * Ability to rework / rectify circuit boards to component level. * Soldering skills. * Good working knowledge of Ethernet experience, TCP/IP configuration etc. * Device configuration software USB interfaces etc. * Use of oscilloscopes, digital volt meters. * Experience of SIP Telephony Systems would be beneficial * Proactive, patient, and detail-oriented approach * Ability to work independently as a key member of a small technical team Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy